Policies & Procedures

Spa Policies


 

Sick Policy / COVID-19 Policy:

 

  • Clients must self-screen for general illness or signs and symptoms of COVID-19 (Cough, shortness of breath or difficulty breathing, fever (above 100 degrees), fatigue, chills, sore throat, headache, congestion or runny nose, muscle pain, body aches, nausea or vomiting, diarrhea, or loss of taste or smell) before arriving.

  • If you are feeling ill, please reschedule your appointment. Your beauty service can wait. Please consider the health of our other clients, our families, and the staff at Ritual Skincare Spa. Shutting down a business due to illness is devastating for a small businesses and those self-employed.

  • If you have been diagnosed with COVID-19, have COVID-19 symptoms, or are waiting on a COVID-19 lab test, please reschedule your appointment for a later date. Also- if you are living with or have been in close or proximate contact with anyone that has COVID-19, has COVID-19 symptoms, or waiting on a COVID-19 lab test, to please reschedule your appointment for a later date. 

 

  • Any client showing symptoms of any illness when they arrive at the spa for their scheduled appointment will be denied service and sent home. 

    • This will be considered a late cancellation and will be charged a $50 cancellation fee. So, please contact us prior to your appointment if you're not feeling well and need to cancel.  Please give as much notice as possible so we can attempt to fill the appointment time. Be mindful of your health. Again-please don't put the health of our other clients, our families, and the staff at Ritual Skincare Spa at risk.

  • Masks (covering the nose & mouth) are required to be permitted entry into the facility and must be worn at all times in the facility (except during your service). 

 

  • Once the treatment ends, please reapply your mask before leaving the changing area into the common areas of the spa. 


 

Cancellation Policies:

 

All cancellation policies apply to ALL appointments, including prepaid services and gift cards/certificates on file.

 

  • Should you need to cancel or reschedule your appointment, 48 hours notice is needed before your scheduled appointment time.

  • Any appointment that is cancelled less than 48 hours of the scheduled appointment time OR any appointment that is a NO CALL/NO SHOW will be charged a $50 cancellation fee. If no credit card is on file, has expired or declines payment for any reason, you will be required to pay this fee before booking any future appointments.

  • Any client that reschedules their appointment, cancels their appointment, or no shows for their appointment 3 consecutive times (this includes any mix of the 3 - reschedule, cancellation or no show), will no longer be accepted as a client.

  • If you are running late, please call or text us at 716-906-2398. In consideration for clients who have services scheduled after you; if you are running late, your service will be shortened by that amount of time. If you are more than 10 minutes late we will need to reschedule your service and you will be charged a $50 cancellation fee as a NO CALL/NO SHOW. If no credit card is on file, has expired or declines payment for any reason, you will be required to pay this fee before booking any future appointments.

 

Return Policy:

 

  • Ritual Skincare Spa will only refund or exchange unopened products within 14 days of product purchase. 

Children:

  • Due to safety and liability regulations, children under the age of 18 are not permitted in the treatment room.